Last updated: October 2026
All projects are broken down into milestones (e.g., 30% upfront, 40% at MVP, 30% on delivery). Each milestone is a separate deliverable. Once a milestone is completed and approved by the client, the payment for that milestone is non-refundable.
For projects starting with a Discovery / Prototype milestone, the client has the right to request a full refund of this specific milestone deposit if the delivered playable build does not meet the agreed-upon scope. To request a refund, the client must provide clear feedback within 3 days of the milestone delivery.
If the client decides to cancel the project mid-way, they will be refunded for any unstarted milestones. Payment for the currently active milestone will not be refunded, and all work completed up to the cancellation date will be delivered to the client.
If we are unable to complete the project for any reason, we will refund the client for any paid but undelivered milestones. We will also deliver all work completed up to that point.
We encourage clients to contact us directly at [email protected] to resolve any issues before initiating a chargeback. Initiating a chargeback without prior communication will result in an immediate termination of the project and a ban from future services.